Returns Policy

INTRODUCTION:

We hope that you will be delighted with your items however, if you would like to return your items for any reason at all, you may do so within 30 days of receiving your order. Items returned must be in a new and unused condition and are the responsibility of the customer until they are received by FLOWER CITY.

Based on the reason for the return either FLOWER CITY or the buyer will be responsible for shipping charges. After you start the return process a prepaid shipping label will be emailed to you. If you are returning a damaged or wrong item, you will receive a full refund upon receiving the item back to our warehouse. If you are returning your item for any other reason, the return shipping charges will be deducted from your refund amount.

Please note that all items must be returned in new, unused condition. If we receive items back that have been used, you will not be refunded.

INCORRECT ITEMS RECEIVED:

While we take every care to ensure that you are sent the correct items, mistakes can occasionally be made. If you find that you have received the wrong products we will happily replace them with the correct items at no charge to yourself. Simply start the return process by clicking the button below. You will then be provided with a pre-paid shipping label to ship the incorrect item(s) back to us. Once we’ve received the items back to our warehouse we will ship out your replacement item(s) within 48 hours.

UNWANTED ITEMS:

If you would like to return your items for a refund, you may do so within 30 days of receiving them. Items returned must be in a new and unused condition. You will be responsible for return shipping for unwanted items. After we’ve received the item(s) back to our warehouse you will be refunded minus any return shipping charges within 48 hours.

Please note: All returns must be received back to our warehouse in new, UNUSED condition. There are absolutely NO EXCEPTIONS if your product has been used. If you return a used product you WILL NOT be refunded.