DISCREET BILLING/SHIPPING/PACKAGING:
We value your privacy and work hard to guarantee that 100% of your information is safe with us. Each order is packaged discreetly in a plain brown or white box with no product information listed.
For international shipments, it is required that we list product names and values on the customs forms. In this case, if you are outside the US you will see product information but everything else will be the same as above.
All purchases will appear on your statements as “FLOWER CITY” and product names will NOT be listed on your statements.
SHIPPING CARRIER:
UNITED STATES POSTAL SERVICE (USPS):
FLOWER CITY is proud to ship our packages using the United States Postal Service (USPS). We have found USPS to be the most cost effective solution for our customers. We currently offer First Class Mail and Priority Mail for both domestic and international orders. Shipping rates and estimated times are received from USPS and automatically calculated during checkout based on the geographic location of the recipient and the size/weight of the shipment. Signature may be required upon delivery.
SHIPMENT TRACKING & INSURANCE:
Priority mail offers full tracking capabilities, which includes updates once package is shipped, reaches a USPS hub and once the item is delivered, it also includes insurance up to $50 in case your package is lost or stolen. USPS first class mail also includes tracking but is limited to when the package is shipped and when it is delivered; First class shipping does not include any insurance on your package. Tracking numbers will be sent to you via email as soon as your order is fulfilled.
Please allow up to 24 hours for your tracking information to update after shipment confirmation is received.
DELIVERY SCHEDULE:
We do our very best to ship orders as quickly as possible. Orders received before 12:00 PM CT on Monday – Friday are normally shipped the same day. Normal shipping days are Monday – Friday only and do not include national holidays. Any orders received after 12:00 PM CT on Friday are shipped first thing Monday morning. This schedule may vary slightly during extremely busy times such as sales events and holidays.
DOMESTIC SHIPMENTS:
Packages shipped domestically via USPS Priority Mail are typically delivered within 2-3 business days. Although first class mail offers a more economical shipping solution, delivery times can be considerably longer than Priority Mail. Packages shipped domestically via USPS First Class Mail are typically delivered in 2-9 days depending on the distance from our distribution center. These times are estimated by the United States Postal Service and are not guaranteed through FLOWER CITY®. These times may vary slightly during extremely busy times such as sales events and holidays.
INTERNATIONAL SHIPMENTS:
Packages shipped outside of the USA via Priority Mail International are typically delivered in 6-10 business days after shipment. Packages sent outside the USA via First Class Mail International will have varied delivery times which can be up to 20 days for remote areas.
FLOWER CITY® also offers USPS Priority Express International and DHL Express as expedited options for international customers. Orders shipped with these methods are typically received in 3-4 business days.
INTERNATIONAL CUSTOMS, DUTIES, AND TAXES
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; FLOWER CITY® has no control over these charges, nor can FLOWER CITY® predict what they may be.
Customs policies vary widely from country to country; contact the local customs office for more information. When customs clearance procedures are required, it can cause delays beyond original delivery estimates.
Please note that it is your responsibility to know the laws and regulations for importing our products into your country. If your shipment is confiscated by customs, you will not be refunded.
UNDELIVERABLE ADDRESS:
Reasons a package could be returned to our warehouse as undeliverable to address may include: item is too big for PO box, incorrect address, incorrect address format, failed delivery attempts, damaged during transit, other transportation problems, unable to export or other address problems.
When packages are returned as undeliverable, you will be contacted via email and provided with a full refund (additional shipping charges will not be refunded).
Orders that are returned to FLOWER CITY® as undeliverable are not able to be re-shipped. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.
If you suspect your package is undeliverable, you will need to wait until the package is received back to our warehouse to receive a refund. You are welcome to place a new order in the mean time, and your original order will be refunded as soon as it is returned.
NOTE: It is your responsibility to be aware of import regulations in your country. If an order is returned to the warehouse because it cannot be imported to your country; you will not receive your order and you will be refunded, minus shipping costs.
RISK OF LOSS:
All items purchased from FLOWER CITY® are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.
If your tracking information shows that the package has been delivered but you have not received it, contact your local USPS branch to resolve the issue.